Terms of service
Terms & Conditions
Last updated: March 20, 2025
OVERVIEW
This website is operated by Tru Foods Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to Tru Foods Ltd. We offer this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms, policies, and conditions referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any Services.
Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Continued use of the website following changes constitutes acceptance of the updates.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that:
- You are at least the age of majority in your country of residence or have given consent for your minor dependents to use this site.
- You will not use our products for any illegal or unauthorized purpose.
- You will not transmit any worms, viruses, or destructive code.
A violation of these Terms may result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that your non-credit card data may be transferred unencrypted and involve:
- Transmissions over various networks
- Adaptations to conform to network or device requirements
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, copy, or exploit any part of our service without express written permission.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We do not guarantee that information on this site is accurate, complete, or current. Any reliance on this material is at your own risk.
Historical information is not necessarily current and is provided for reference only.
SECTION 4 - MODIFICATIONS TO SERVICE & PRICES
- Prices for our products are subject to change without notice.
- We reserve the right to modify or discontinue any part of the Service without notice.
- We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Some products may be available exclusively online and may have limited quantities.
- All product descriptions and pricing are subject to change without notice.
- We do not warrant that the quality of any products or services will meet your expectations.
SECTION 6 - ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to:
- Refuse any order you place with us.
- Limit or cancel quantities purchased per person, household, or order.
You agree to provide accurate and complete purchase information and promptly update your details.
For more details, review our Refund Policy: [Insert Link]
SECTION 7 - ALLERGEN & FOOD LIABILITY DISCLAIMER
Our products contain coconut. While we take precautions to minimize cross-contamination, our products may be produced in facilities that handle other allergens.
Customers are responsible for checking ingredient labels before consuming our products. Tru Foods Ltd is not liable for any allergic reactions, illnesses, or health-related issues resulting from product consumption.
If you have severe allergies, please consult a medical professional before purchasing.
SECTION 8 - RETURNS & REFUNDS
- Due to the perishable nature of our products, we do not accept returns unless the product was mislabelled or defective.
- If you receive a damaged or defective product, please contact us within 24 hours of receipt at enquiries@trufoods.co.uk.
For full details, see our Refund Policy: [Insert Link]
SECTION 9 - LIMITATION OF LIABILITY
Tru Foods Ltd shall not be liable for:
- Any indirect, incidental, or consequential damages arising from the use of our products.
- Any errors or omissions in content.
- Any allergic reactions or food-related issues experienced by customers.
Your use of our Service is at your own risk.
SECTION 10 - USER COMMENTS & FEEDBACK
If you submit comments, suggestions, or other materials, we may use them without restriction.
We reserve the right to:
- Monitor, edit, or remove content that we determine is unlawful, offensive, or violates any rights.
You may not use a false email address or impersonate someone else.
SECTION 11 - THIRD-PARTY LINKS
We are not responsible for third-party content, materials, or services linked on our site.
Any transactions with third parties should be reviewed under their policies and terms.
SECTION 12 - PROHIBITED USES
You are prohibited from using the site for:
- Illegal purposes
- Infringement of intellectual property rights
- Harm, abuse, or discrimination
- Uploading viruses or malicious code
We reserve the right to terminate your use of the Service if you violate any of these terms.
SECTION 13 - GOVERNING LAW
These Terms are governed by the laws of the United Kingdom.
SECTION 14 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms. Continued use of our website after changes constitutes acceptance.
SECTION 15 - CONTACT INFORMATION
For questions about these Terms, please contact us:
📧 Email: enquiries@trufoods.co.uk
🏢 Address: Tru Foods Ltd, Enterprise Park, Pride Parkway, Sleaford, Lincolnshire, England, NG34 8GL, UK